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E-sim Installation Guide
Frequently Asked Questions
An eSIM (Embedded SIM) is a digital SIM that allows you to activate a mobile data plan without a physical SIM card.
An eSIM is pre-installed in your device and can be activated remotely by scanning a QR code or entering details manually.
eSIMs provide flexibility, instant activation, multiple profiles, and eliminate the need for physical SIM cards.
Most recent smartphones like iPhone XR and newer, Samsung Galaxy S20 and newer, and Google Pixel 3 and newer models support eSIMs.
Dial *#06# and look for an EID number. If you see it, your phone is eSIM-compatible.
Visit our website, select your destination, choose your data package, and complete your purchase securely online.
Yes, once you receive the QR code, you can install and activate it immediately.
Scan the QR code provided after purchase or manually enter the details under your device’s mobile settings.
Yes, many devices allow you to store multiple eSIM profiles but typically only one can be active at a time.
Go to your device settings and manually select the eSIM profile you want to activate.
Yes, Jett-on eSIMs are designed for international use in multiple countries.
Check if data roaming is enabled, ensure the correct eSIM profile is active, and restart your device.
No, once deleted, an eSIM cannot be reinstalled. You will need to purchase a new one.
Activation is usually instant but may take up to 15 minutes depending on network conditions.
Yes, an internet connection (preferably Wi-Fi) is required to download and activate your eSIM.
Yes, each plan has a validity period starting from the first activation or first use.
You can top up your eSIM plan easily through the Jett-on app or website.
Our eSIMs are primarily for data usage; voice and SMS services are not included unless specified.
eSIM technology is encrypted and more secure than physical SIM cards against theft or tampering.
Yes, Jett-on offers a no-conditions refund policy if your eSIM has not been activated.
You can reach us via WhatsApp or email at [email protected] for 24/7 customer assistance.
No, there are no hidden charges. You only pay for the package you select.
Yes, some of our eSIM plans cover multiple countries. Check package details before purchasing.
You should contact Jett-on support immediately. eSIMs can be disabled remotely for your safety.
In most cases, no. You need to purchase a new package once the validity ends.
Yes, you can use your device as a hotspot and share your eSIM data with other devices.
eSIM is embedded into your device and doesn’t require physical insertion. It's more flexible and secure.
No, you can use both simultaneously if your device supports dual SIM functionality.
No, your physical SIM and phone number will remain unchanged unless you manually switch settings.
No, eSIMs are device-specific and cannot be transferred once installed.
You can input the activation code manually under 'Add Mobile Plan' in your device settings.
It may be a network coverage issue or a device setting issue. Enable roaming and restart the phone.
Yes, please ensure that data roaming is enabled on your device settings.
No, activation usually starts once you install or connect to a network using your eSIM.
Double-check your internet connection, restart the installation process, or contact Jett-on support.
Yes, we offer unlimited data plans for selected destinations. Please check our plans page.
Connectivity depends on local carrier coverage; major cities are generally well supported.
Disable background app refresh, limit auto-updates, and use Wi-Fi whenever possible.
Yes, purchasing an eSIM from trusted providers like Jett-on is secure and protected.
You can delete an eSIM profile through your device’s mobile network settings.
